Get in Touch With Us
This page explains how to contact the Slots Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides and reviews about casinos not on GamStop for readers in the UK. We are a comparison site, not a casino, so we cannot access your casino account or change a casino's decision.
Contact us about the site, not your casino account
Use this page to reach us about our content. We do not operate any casino, hold player funds or handle withdrawals. If your question is about a specific payment, bonus or account, the operator is the right first contact, and the section on complaints below explains how to approach that.
Please look for the contact method shown on surfanonymous-free.com when you write to us. We have not published any details on this page that we cannot stand behind, so use the address or form provided by the site itself. Please do not send passwords, full card numbers or identity documents by any route.
What you can contact us about
- Corrections: a bonus term, payment method or licence detail that looks out of date. Casino terms change often, and reader reports help us re-check them.
- Questions about our reviews: how we reached a rating, what a term such as wagering requirements means, or why an operator is ranked where it is.
- Suggestions: topics you would like covered, such as withdrawal checks, payment fees or game contribution rules.
- Business and editorial enquiries: please introduce your organisation and what you have in mind. Commercial relationships do not decide our rankings, and commission does not buy position.
- Support concerns: if gambling is causing you or someone close to you difficulty, say so and we will point you to appropriate organisations.
What to include so we can reply usefully
- The page you are writing about, and the sentence or figure in question.
- What you believe is wrong or missing, and the date you saw it.
- Where you found the newer information, such as the operator's own terms page. A screenshot of public terms is helpful.
- Whether you would like a reply, and if so, how to reach you.
Our information was last fact-checked on 29 September 2026. Casino advertising, such as headline welcome offers, can change without notice, so always read the current terms on the operator's site before you sign up.
What we can and cannot do
| We can | We cannot |
|---|---|
| Correct or update our published information | Recover funds or reverse a casino's decision |
| Explain terms such as wagering, cashout limits and verification | Guarantee a withdrawal, a bonus or a winning outcome |
| Point you towards regulators and support services | Give legal or financial advice |
| Consider reader feedback in future reviews | Accept payment for a higher ranking |
If you have a problem with a casino
Start with the operator's customer support and keep a written record. Save chat transcripts, emails, transaction dates and screenshots of the terms that applied when you claimed a bonus. Then use the operator's formal complaints procedure if the first reply does not resolve things.
Many casinos not on GamStop hold overseas licences rather than a UK Gambling Commission licence. That matters: the UK regulator's rules and complaint routes may not apply to them, and dispute options can be more limited. Being open to British players is not the same as being authorised to serve them by the UK Gambling Commission. Our guide to trusted non GamStop casinos in the UK explains what we check on licensing, ownership and payments.
Support if gambling is becoming a problem
If you feel your gambling is out of control, help is available. GamCare runs a free, confidential National Gambling Helpline, and its details are on its official website. If you have self-excluded through GAMSTOP, that decision was made to protect you, and we would encourage you to think carefully before looking for sites outside it. You can also use bank gambling blocks, gambling blocking software, and deposit and loss limits.
Gambling should never be treated as a source of income or a way to solve money worries. You must be 18 or over to gamble.
What happens after you write to us
A member of the editorial team reads each message. We do not promise a fixed reply time, but we aim to respond to factual corrections first, because accuracy matters most. Where you have found an error, we will check it against the operator's current terms and update the page if it is confirmed. If we cannot verify a claim, we will say so rather than guess.
Thank you for helping keep Slots Not On Gamstop accurate and useful.